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OVO and Good Energy customers to be refunded

Isobel Lawrence

May 18, 2023

Are you an OVO or Good Energy customer? Then you could be eligible for a refund.

Energy regulator Ofgem said these corporations were overpaying households for his or her energy use – and were ordered to reimburse customers. Businesses must pay a complete of £4m, of which around £2.7m shall be shared amongst 18,000 households.

OVO customers will receive a mean repayment of £181 and Good Energy will reimburse £109 to affected homes.

Ofgem found that suppliers charged customers greater than set energy price caps to guard people from overcharged energy corporations. As customers were charged above these rates, the regulator now ordered these corporations to return people’s money to them.

Affected customers will receive a refund routinely. It is vital to notice that even in the event you are an OVO or Good Energy customer, you could not give you the option to influence this.

But what in regards to the other £1.25m owed? Well, Good Energy can pay on to Ofgem. It shall be donated to the regulator’s voluntary compensation fund, which goals to assist vulnerable people across the UK.

Not the primary time

Shockingly, that is the second time in only a number of days that Ofgem has been downgraded to Good Energy for failing to comply with the policy. This week Good Energy, E.ON Next and Octopus Energy were ordered to pay a staggering £8 million. This is because of delays or failure to pay compensation to customers.

According to Ofgem, three corporations either missed or “unfairly delayed” compensation payments. They are due “if the supplier fails to deliver the ultimate bill inside six weeks when the client switches to a different supplier.”

Energy price caps have been put in place to guard customers from uncontrollable prices. It is ready by Ofgem and sets the utmost gas and electricity charges suppliers can charge per unit. The announcement of the following price limit is to happen on the twenty fifthp Power.

In general, suppliers that didn’t adjust their tariffs according to the brand new price caps resulted within the indisputable fact that from January 2019

Nearly 11,000 OVO Energy customers were charged £1,492,917 between October 2022 and March 2023.

Dan Norton, Deputy Director of Retail at Ofgem, said:

“It is totally unacceptable for Good Energy and Ovo Energy customers to be overcharged, especially at a time that’s already so difficult and stressful for consumers across the UK.”

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