A reliable and efficient communication system is crucial for the success of any company, no matter its size. In today’s digital world, virtual phone systems have gotten an increasingly popular alternative for small teams and businesses.
The virtual phone system allows businesses to make and receive calls online as an alternative of a standard phone line. Businesses can have knowledgeable telephone system without expensive equipment and maintenance costs. However, with so many options in the marketplace, selecting one of the best virtual phone system for your enterprise needs might be overwhelming. We will provide an summary of one of the best virtual telephony systems available for small teams and businesses.
What to think about when selecting a virtual phone system
When selecting a virtual business phone system in your small team or business, you must consider the fundamental features of your communication needs. Here are some features to search for:
Call management
A virtual business phone system should offer call management features akin to call forwarding, call forwarding, and call filtering. These features will show you how to manage your incoming calls efficiently. This way you won’t ever miss a very important call.
Characteristics
Another necessary factor to think about is the features offered by the virtual phone system. Look for features that may profit your enterprise, akin to voicemail transcription, call recording, and conference calling.
Some providers also offer integrations with popular business tools, akin to CRM, which may enhance communication and improve team productivity.
price list
One of the most important aspects is the value. Look for a virtual phone system that provides a pricing plan that matches your budget. Some providers offer a pay-per-minute plan while others have a hard and fast monthly rate. Consider the number and frequency of calls to find out which pricing plan will work best for your enterprise.
Call quality
Call quality can also be a very important factor to think about when selecting a virtual phone system. Make sure that the provider offers reliable and high-quality services, as poor call quality can negatively affect your organization’s popularity.
Customer service
Finally, consider the extent of customer support offered by your virtual phone system provider. Look for a provider that gives comprehensive customer support, including phone and email support, online documentation, and tutorials. This will make sure you get help quickly if you happen to encounter any problems along with your system.
Top 5 Virtual Phone Systems for Businesses
After researching corporations thoroughly and reviews from past and present customers, listed here are our picks for one of the best virtual business phone system for a small team or company:
1. Central Ring
RingCentral is a preferred virtual phone system with a big selection of features. The cloud-based system makes it easy for small teams to administer calls and messages from any device.
It has three most important pricing plans including Core, Advanced, and Ultra with different features and costs. RingCentral offers several pricing plans starting from $30 to $45 per user per thirty days.
Some RingCentral features include:
- Advanced call management: With RingCentral, you’ll be able to easily manage incoming and outgoing calls, including call forwarding, call filtering, and call recording.
- Collaboration tools: RingCentral offers a variety of collaboration tools including team messaging, video conferencing and file sharing that may improve productivity and teamwork.
- Integrations: RingCentral integrates with third-party applications akin to Salesforce, G Suite, and Microsoft Office 365, which may streamline your workflow and improve your productivity.
Advantages
- Offers reliable integrations with third-party applications that might be helpful for businesses that depend on multiple tools and programs
- The RingCentral mobile app has received high rankings and is understood for being user-friendly
- RingCentral offers a 15-day free trial
cons
- Relatively high price
- Occasional technical glitches
2. Grasshopper
Grasshopper is a virtual telephone system designed specifically for small businesses and entrepreneurs. It offers a variety of features and customization options that help businesses create knowledgeable image.
Grasshopper offers three pricing plans, including Solo, Partner, and Small Business. Pricing plans range from $31 to $89 per thirty days.
Some Grasshopper features include:
- Customizable greetings: With Grasshopper, you’ll be able to create personalized greetings and voicemail messages that will help businesses construct knowledgeable image.
- Mobile application: The Grasshopper mobile app allows users to administer calls and messages from anywhere, which might be helpful for distant teams or corporations with mobile employees.
- Business SMS: Grasshopper allows users to send and receive text messages from their work phone number, which could be a convenient method to communicate with customers.
Advantages
- Grasshopper’s pricing plans are easy, making it easy for businesses to decide on the plan that works best for them
- The mobile app is understood for being user-friendly and simple to navigate
- Grasshopper offers a 7-day free trial
cons
- Limited features in comparison with other virtual phone systems, akin to video conferencing and integrations with other business applications
3. Vonage business cloud
Vonage Business Cloud is a virtual phone system offering various features including call management, video conferencing and messaging.
Vonage offers three most important pricing plans including Mobile, Premium, and Advanced. Its pricing plans range from $19.99 to $39.99 per user per thirty days.
Some of the important thing features of Vonage Business Cloud include:
- Advanced call management: Vonage Business Cloud offers a variety of call management tools, including call filtering, call forwarding, and voicemail transcription, that will help businesses manage calls more efficiently.
- Unified Messaging: Vonage Business Cloud’s unified messaging system enables users to administer all their messaging, including voicemail, email, and text messages, in a single place, which may improve productivity and efficiency.
- Analytics and reporting: Vonage Business Cloud offers a variety of analytics and reporting tools that will help businesses track their performance and make data-driven decisions.
Advantages
- Vonage Business Cloud offers quite a lot of integrations with third-party applications akin to Salesforce, Microsoft Office 365 and G Suite
- Vonage Business Cloud customer support and support are known for his or her responsiveness
- Vonage Business Cloud offers a 14-day free trial
cons
- Technical glitches reported by some users
- Limited customization options
4. Nextiva
Nextiva is a cloud-based virtual phone system that improves communication and collaboration in small teams and businesses.
Nextiva offers three pricing plans, starting at $31 per user per thirty days for the Basic plan and as much as $45.95 per user per thirty days for the Advanced plan.
Here are some noteworthy features of Nextiva:
- Configurable Phone System: With Nextiva, businesses can pick from a variety of advanced call management features including call forwarding, call recording and voicemail transcription
- Excellent customer support: Nextiva is understood for its exceptional customer support, with experts available 24/7 to assist via phone, email or live chat.
- Integration with other business tools: Nextiva integrates with various other business tools, including Salesforce, HubSpot, and Microsoft Teams. This integration allows businesses to streamline workflows and improve overall productivity.
Advantages
- The company also provides a knowledge base and video tutorials to assist customers arrange and use their phone systems
- Nextiva enables businesses to tailor their telephone systems to their specific needs
- Nextiva offers a proprietary software called NextOS that gives a centralized hub for all communication channels including voice, video, chat and email
cons
- Technical disruptions
- Higher price in comparison with another virtual phone systems
5. Go to Connect
GoTo Connect is a virtual telephone system offering various functions including call management, video conferencing and messaging. Its pricing plans range from $19.95 to $29.95 per user per thirty days.
Here are some notable features of GoTo:
- Mobile application: GoTo Connect offers a mobile application that permits users to make and receive calls, access voicemail, and send and receive messages from a smartphone or tablet. This feature allows employees to remain connected while on the go.
- Advanced call evaluation: The company provides advanced call analytics to assist businesses track and analyze call data. With features akin to call logs, call route reports, and call quality monitoring, businesses can gain insight into their call performance and make data-driven decisions.
- Configurable IVR: GoTo offers a customizable IVR (Interactive Voice Response) system that permits businesses to create custom menus and call routing rules. With this feature, businesses can create personalized caller experiences and improve customer satisfaction.
Advantages
- GoTo Connect offers flexible pricing plans suitable for businesses of all sizes, making it easy for small businesses to start without paying for features they do not need.
- They provide detailed call analytics, allowing businesses to trace essential metrics akin to call volume, call duration, and call quality
- Their answering machine is fully customizable, allowing businesses to create knowledgeable greeting system and menu for callers
cons
- Complicated setup process
- Limited integrations with other business applications
Final thoughts
Choosing the appropriate virtual phone system is critical to the success of small teams and businesses. RingCentral, Grasshopper, Vonage Business Cloud, Nextiva, and GoTo Connect are all great options to think about, each with unique features, pricing plans, and pros and cons.
By selecting a virtual phone system, your enterprise must have priority aspects akin to price, features, call quality, ease of use, customer support and integrations. By fastidiously evaluating these aspects, small teams and businesses could make informed decisions. They can improve their telephone systems to higher serve customers and drive growth.
